This Privacy Policy explains how MaxinePro, LLC ("MaxinePro," "we," "us") collects, uses, shares and protects personal information through the MaxinePro website, web app, agent links, Maxine AI, and our text, email and WhatsApp features (the "Service"). It is part of our Terms of Service, and terms defined there have the same meaning here.
We do not sell your personal information, and we do not share it for targeted advertising.
Our promise to Agents: your clients stay yours, even if you cancel. MaxinePro never sells, transfers or reassigns an Agent's Contacts, never gives them to MaxinePro's in-house agents or to any other Agent, and never uses them to market MaxinePro or anyone else, while you are a Member or after you leave. If your membership ends for any reason, your Contacts are deleted, not handed to anyone (section 3.2). You can cancel at any time without worrying that someone else will contact your clients.
This Policy covers three groups:
Our role for Agent-added Contacts. When an Agent adds or imports a Contact, the Agent decides why and how that information is used, and MaxinePro stores and processes it on the Agent's behalf. By adding or importing a Contact, the Agent confirms that they have that person's express consent to store their information in the Service and to contact them, and that they will comply with every law that applies. The Agent agrees to indemnify and hold harmless MaxinePro, LLC, its owners, partners, members, officers, employees and contractors, and other Agents using the Service, from any claim arising from Contacts the Agent added or messages the Agent sent. If you are a Contact with questions about how an Agent uses your information, ask that Agent; you can also ask us to delete it (section 7).
We collect only what the Service needs, from you, from your Agent, from your device and from a few outside sources.
| Category | Examples | Where it comes from |
|---|---|---|
| Identity and contact | first and last name, phone numbers, email addresses, language, city, state and country | you; your Agent if they add you |
| Agent profile | license number and status, brokerage, title, tagline, headshot, logos, brand colors, Agent Link name | you; licensing records |
| Contact records kept by Agents | company, second phone and email, address, birthday, source, tags, notes, tasks, pipeline stage, interests | the Agent (typed in or imported from a file) |
| Activity in the Service | developments and pages viewed, searches, maps, documents opened or downloaded, favorites, collections, comments, likes and dislikes, shares, requests for pricing, information or showings | your use of the Service |
| Maxine AI | your questions, voice recordings, the answers, and actions you approve | you |
| Messages | texts, emails and WhatsApp messages sent through the Service, and delivery status | you, your Agent, our messaging providers |
| Membership and payments | plan, dates, payment status, refunds, disputes, payment-provider customer and subscription IDs (we never receive or store full card numbers) | you; our payment providers |
| Referral program | who referred whom, reward amounts and status, gift card orders; a Form W-9 only if your rewards reach the tax reporting threshold | the Service; you |
| Device and technical | IP address, browser and device type, a random device ID, session and sign-in records, error logs | your device |
| Location | your approximate position, only when you tap a "near me" feature and your browser allows it | your device |
| Consents | when you accepted the Terms, this Policy and messaging, and any opt-outs | you |
We use personal information to:
3.1 Your Agent (Contacts). The Agent your account is linked to sees your name, phone, email and the activity listed in section 1, including what you view, open, save, comment on, like, request, and ask Maxine AI, so they can follow up with you. They may get alerts by text or email when you do something. This is how the Service works and is required to use it as a Contact.
3.2 When an Agent leaves. When an Agent cancels, does not renew, receives a refund, or their membership otherwise ends, all of that Agent's Contacts are deleted from the Service, together with their accounts, favorites, collections, comments, notes and search and activity history. Contacts are never sold, transferred or reassigned to anyone, and we do not keep them, except for copies that remain in backups until those backups rotate.
If you were that Agent's Contact, you will no longer be able to sign in or reach that Agent through the Service. To keep using MaxinePro, create a new account as a Buyer / Guest, or as an Agent if you are a licensed real estate agent:
3.3 Agents who plan to cancel. If you are an Agent and plan to cancel, tell your Contacts and clients beforehand that they will lose access to their accounts and the information saved in them, and make any arrangements you need. This is solely the Agent's responsibility. MaxinePro, LLC is not responsible or liable for any information deleted when an Agent's membership ends, including Contacts' favorites, collections, comments or search history.
3.4 People you share with. When you share a collection, property or document, the people you send it to see what you shared. On a shared collection, the Agent sees each client's comments and likes; clients do not see each other's.
3.5 Contacts who become Agents. If a Contact becomes a paying Agent, the Agent who referred them can see that they joined and the referral rewards it earned, but no longer receives their activity.
3.6 Service providers. We use carefully selected third-party service providers to run the Service, in these categories: text messaging and WhatsApp; email delivery; artificial intelligence and voice transcription; database hosting and caching; workflow automation and server hosting; web app hosting; customer relationship management, payment pages and subscriptions; card payment processing; maps and nearby places; document storage; video meetings; gift card delivery; and real estate license verification. They may use personal information only to provide their services to us and must protect it. To ask for the list of the providers we currently use, write to info@maxinepro.com.
3.7 Developers and other Agents. We treat the two groups differently:
3.8 Legal and safety. We may disclose information to follow the law, a subpoena or court order; to enforce our Terms; to respond to a payment dispute; or to protect the rights, property or safety of MaxinePro, our users or others.
3.9 Business transfers. If MaxinePro is involved in a merger, acquisition, financing or sale of assets, information may be transferred as part of it, under this Policy's protections.
3.10 No sale. We do not sell personal information or share it for cross-context behavioral advertising, and we do not let advertisers track you in the Service.
4.1 Maxine AI. Your questions and voice recordings are sent to our AI providers to produce answers. Our agreements with them do not allow them to use your data to train their models. We keep conversations so the Service can continue them, so your Agent can follow up (for Contacts), and to improve answers. Do not share sensitive information such as Social Security, bank or health details with Maxine AI.
4.2 Location. We use your device's location only when you tap a feature such as "near me," and only with your browser's permission. We use it for that search and do not keep a location history.
4.3 Storage on your device. The app stores small items in your browser (local storage and an offline cache) to keep you signed in, remember your language and display choices, and load faster. We use our own usage statistics, tied to a random device ID, to measure and improve the Service. We do not use third-party advertising cookies or tracking pixels. Clearing your browser data signs you out and resets these choices.
5.1 Service messages (sign-in codes, account, billing and renewal notices, request and showing confirmations, and lead and activity alerts for Agents) are part of the Service. Contacts may also receive messages their Agent sends through the Service.
5.2 Marketing. If you agreed to it, we may send news, offers and updates about MaxinePro by text or email, mostly through our CRM provider. Agreeing is never required to buy.
5.3 Opting out. Reply STOP to any text to stop texts from that number, or HELP for help. Use the unsubscribe link in any marketing email, or write to info@maxinepro.com. Some alerts can also be turned off in your account. If you stop all texts, signing in by text code may not work. Message frequency varies; message and data rates may apply.
5.4 Text-messaging consent is never shared. No mobile information, text-messaging opt-in data or consent status is sold, or shared with third parties or affiliates for their marketing, advertising, lead generation or promotional purposes. It is shared only with the service providers that help us deliver text messages (such as messaging platforms and phone carriers), and only for that purpose. Agents' business contact details may be shared with developers only as described in section 3.7.
We keep personal information while the account is active and as long as needed for the purposes in this Policy, then delete it or remove what identifies you.
| Information | How long |
|---|---|
| Account and profile | while the account is open; deleted within 30 days after a verified deletion request |
| An Agent's Contacts (whether the Agent added them or they signed up through the Agent's link), with their accounts, favorites, collections, comments, notes, tasks and activity | until the Agent deletes them, or deleted when the Agent's paid membership ends (refund, cancellation, non-renewal or termination) |
| Payments, refunds, disputes and referral rewards | as long as tax and accounting law requires (generally 7 years) |
| Form W-9 | as long as tax law requires |
| Security, sign-in and error logs | up to 12 months |
| Backups | removed as backups rotate |
Information already shared with an Agent at a Contact's request stays with that Agent under the Agent's own responsibility. We may keep anonymous statistics without limit.
7.1 Your choices. You can see and update your profile in the app. You can ask us to give you a copy of your information, correct it, delete it, or stop marketing, by writing to info@maxinepro.com. Please use the subject line "Privacy Request" and include your name, phone or email, where you live and what you are asking for. We will verify your identity (usually with a code sent to your phone or email) and answer within 45 days. Where the law allows, someone you authorize may make a request for you; we may ask for proof of that authorization and still verify your identity directly. A Contact added by an Agent may also ask that Agent. Deleting your account ends your access to the Service.
7.2 State privacy rights. Residents of some states have rights under their state's privacy laws, such as to know, access, correct, delete or take a copy of their information, and to opt out of sale, targeted advertising or profiling. We do not sell, use targeted advertising or profile people in ways that produce legal effects. Where such a law applies to MaxinePro, write to us to use your rights; you may appeal a refusal by replying to our answer, and we will not treat you differently for using them.
7.3 Security. We protect information with access controls, signed sign-in tokens, encrypted connections, limits on who can see what (for example, Contacts never see commission information or other people's data), watermarked documents and secrets kept out of the app. No system is perfectly secure, so we cannot guarantee it. Keep your phone and email secure, because they are the keys to your account.
7.4 Breach notice. If a breach of security affects your personal information, we will notify you and the authorities as the law requires, including Florida's Information Protection Act (Fla. Stat. § 501.171).
7.5 Children. The Service is not for anyone under 18. We do not knowingly collect information from children and will delete it if we learn we have.
7.6 United States. We are based in Florida and store and process information in the United States, where data protection laws may differ from those where you live.
7.6a Users outside the United States. If you use the Service from Brazil, the European Economic Area, the United Kingdom or another place with its own data protection law, that law may give you rights to confirm whether we process your information, access it, correct it, delete or anonymize it, receive a copy, object to or restrict certain uses, and withdraw consent at any time (withdrawal does not affect earlier processing). We process your information to provide the Service you asked for (performance of a contract), with your consent where it is required, for our legitimate interests in running and protecting the Service, and to meet legal obligations. To use these rights, write to info@maxinepro.com with the subject line "Privacy Request".
7.7 Other websites. Developer sites, maps, payment pages and other linked services have their own privacy policies; this Policy does not cover them.
7.8 Changes. We may update this Policy. We will post the new version with a new "Last Updated" date and tell Agents and account holders about material changes by email, text or in the app before they take effect.
7.9 Accessibility. If you have difficulty reading this Policy or using any part of the Service, write to info@maxinepro.com and we will help, including by providing this Policy in another format.
7.10 Contact. MaxinePro, LLC · 2801 NE 183rd Street, Suite 615W, Aventura, FL 33160 · info@maxinepro.com
MaxinePro, LLC. All rights reserved.