PLEASE READ THESE TERMS CAREFULLY. THEY INCLUDE AN AUTOMATIC RENEWAL, A LIMITED REFUND POLICY, A BINDING ARBITRATION AGREEMENT AND A CLASS ACTION WAIVER (SECTION 10). By creating an account, checking a box that refers to these Terms, paying for a membership, or using the Service, you agree to these Terms and to our Privacy Policy.
These Terms of Service ("Terms") are a binding agreement between you and MaxinePro, LLC, a Florida limited liability company ("MaxinePro," "we," "us," or "our"). They govern your use of the MaxinePro website, web application, branded agent links, Maxine AI assistant, text message, email and WhatsApp features, and every related service (together, the "Service").
Definitions used in these Terms:
1.1 Age. You must be at least 18 years old to create an account. Anyone may browse the public parts of the Service without an account.
1.2 One account per person. Each person may hold one account, identified by their phone number and email address. Becoming a Member upgrades your existing account; it does not create a second one.
1.3 Account types.
1.4 Licensed Agents only. By asking for or keeping an Agent account you confirm that you hold a current, active real estate license in good standing and that everything you tell us about your license and brokerage is true. We may check your license with the Florida Department of Business and Professional Regulation or another licensing authority, before or after payment. We may refuse, suspend or end Agent status if your license cannot be verified, lapses or is disciplined.
1.5 Sign-in and security. You sign in with one-time codes sent to your phone or email. You are responsible for keeping control of your phone number, email account and devices, and for all activity under your account. An account may be signed in on one phone and one computer at a time; signing in on a new phone signs out the previous one. Tell us right away at info@maxinepro.com if you think someone has used your account.
1.6 Accurate information. You agree to give accurate, current information and to keep it up to date.
2.1 Price and payment. The membership price, billing period and any founders or promotional rate are shown at checkout (currently $199 per year). Payments are processed by our third-party payment providers. You authorize us and them to charge your payment method for the membership and every renewal. Prices do not include taxes, which you pay where they apply.
2.2 Automatic renewal. YOUR MEMBERSHIP RENEWS AUTOMATICALLY AT THE END OF EACH BILLING PERIOD FOR THE SAME LENGTH OF TIME, AND YOUR PAYMENT METHOD IS CHARGED THE THEN-CURRENT PRICE, UNTIL YOU CANCEL. We will send a reminder by email or text at least 30 days before each yearly renewal. Founding Members who joined at the founders rate keep that rate for every renewal for as long as their membership renews without interruption; a membership that ends and is restarted later is charged the price in effect then. For other memberships, if we change the renewal price, we will tell you before the renewal at which it applies, and you may cancel before then.
2.3 7-day money-back guarantee. If you are not satisfied, you may cancel within 7 days after your FIRST membership payment and ask for a full refund by writing to info@maxinepro.com. The guarantee applies once per person and does not apply to renewals.
2.4 No other refunds. Except for the guarantee in 2.3 or where the law requires otherwise, all payments are final and non-refundable, and no refunds or credits are given for partial periods, unused time, or features you did not use.
2.5 How to cancel. You may cancel at any time from your account or by writing to info@maxinepro.com. A cancellation stops the next renewal; your membership stays active until the end of the period already paid for, unless you received a refund under 2.3, in which case it ends when the refund is issued.
2.6 What happens when a membership ends. When a membership ends for any reason (refund, cancellation, failed renewal payment, or termination):
Our promise to Agents: your clients stay yours, even if you cancel. MaxinePro never sells, transfers or reassigns an Agent's Contacts, never gives them to MaxinePro's in-house agents or to any other Agent, and never uses them to market MaxinePro or anyone else, while you are a Member or after you leave. When a membership ends, the Contacts are deleted, not handed to anyone. Deleted information cannot be recovered.
2.6a Tell your Contacts before you cancel. Before cancelling, the Agent must tell their Contacts and clients that they will lose access to their accounts and everything saved in them, and make any arrangements needed. This is solely the Agent's responsibility. The MaxinePro Parties are not liable for any information deleted when a membership ends, including Contacts' favorites, collections, comments or search history.
2.7 Failed payments. If a renewal payment fails, we and our payment providers may retry it. If it is not paid, the membership ends as described in 2.6.
2.8 Chargebacks. If you dispute a charge with your bank or card issuer instead of contacting us, we may immediately suspend or close your account and refuse future service. A disputed payment does not entitle you to keep using paid features.
3.1 Rewards. A Member earns a $20 reward for each new Member who joins through the referring Member's Agent Link and pays for a yearly membership, and a $5 reward for each new Member that person refers in turn (two levels only).
3.2 When a reward is earned. A reward is pending until the new Member's 7-day money-back period ends. It is earned only if the new Member has not been refunded, has not disputed the payment and is still a paying Member on that day. Otherwise it is cancelled.
3.3 Eligibility.
3.4 Payout as gift cards. Rewards are paid only as digital gift cards. Each time your earned, unpaid rewards reach $100, we send you a $100 gift card through a third-party gift card provider, where you choose the brand. Any amount over $100 carries over to your next card. Rewards have no cash value, cannot be exchanged for cash or membership time, and cannot be transferred. Gift cards are subject to the provider's and the brand's terms. Earned rewards below $100 are not paid out.
3.5 Taxes. You are responsible for any taxes on rewards. If your rewards in a calendar year reach the amount at which we must report them (currently $2,000 for nonemployee compensation), we will ask for a completed IRS Form W-9 and may hold further payouts until we receive it.
3.6 Fraud and abuse. We may withhold, cancel or reverse any reward, close referral accounts and recover gift cards already sent if we reasonably believe a referral involved fake or duplicate accounts, self-referral, misleading promotion, spam, or a violation of these Terms. Our decision is final.
3.7 How you promote. You may share your Agent Link only in lawful ways. You may not send unsolicited bulk texts or emails, make false claims about MaxinePro or the rewards, or bid on the MaxinePro name in paid search. Referred people are not your employees or agents, and you are not ours.
3.8 Changes. We may change, pause or end the referral program, or its reward amounts, at any time. Rewards already earned before a change will still be paid under the rules in force when they were earned, as long as you remain eligible. Unpaid rewards end if your account is closed for breach of these Terms.
4.1 Your Contacts are your responsibility. When you add, import or message a Contact through the Service, you confirm that you obtained their information lawfully, that they gave you their express consent to store it in the Service, and that you have every consent the law requires to contact them by text, phone, email or WhatsApp, including under the Telephone Consumer Protection Act, the CAN-SPAM Act, the Florida Telephone Solicitation Act and do-not-call rules. You must honor opt-out requests. MaxinePro stores and processes your Contacts' information on your behalf to provide the Service; it does not verify your consents.
4.2 Messages you send. You are responsible for the content of every text, email, WhatsApp message, share and comment you send through the Service, even when Maxine AI drafted it or the Service sent it in your name.
4.3 Licensing and advertising. You must follow the laws and rules that govern your license, including Florida Real Estate Commission advertising rules (for example, showing your brokerage name where required), your brokerage's policies, and fair housing laws. Your branding, logo, headshot, title and tagline must be yours or used with permission and must not be misleading.
4.4 Agent-only information is confidential. Commission information, price lists, broker materials and other content shown only to Agents are confidential. You may use them for your own real estate business but may not publish them, share them with Contacts or the public, or give them to anyone who is not a licensed agent.
4.5 Your relationship with Contacts. Your relationship with your Contacts is between you and them. MaxinePro is a technology and information platform. It is not a real estate broker, does not represent any buyer, seller, developer or agent, is not a party to any reservation, contract, commission arrangement, financing or closing, and is not responsible for your services, advice or conduct.
4.6 Independent parties. You are an independent professional, not an employee, partner or agent of MaxinePro.
4.7 Developer opportunities. You agree that MaxinePro may share your name, brokerage, license status, business email and business phone with real estate developers and their sales teams so they can invite you to launches, events and broker incentives, as described in our Privacy Policy. Your texting consent is never shared. You may opt out at any time by writing to info@maxinepro.com.
5.1 Your Agent sees your activity. If you use the Service as a Contact, the Agent your account is linked to can see your name and contact details and what you do in the Service so they can help you. This includes the developments and pages you view, documents you open, favorites, collections and comments, likes and dislikes, requests for pricing, information or showings, and questions you ask Maxine AI. This is the core purpose of the Service. Our Privacy Policy explains it in full.
5.2 Which Agent. Your account is linked to the Agent whose Agent Link you used to create it, or to the Agent who added you. Opening another Agent's link later does not change it. If your Agent's membership ends, your account and everything saved in it are deleted; it is never transferred to MaxinePro or another Agent. To use MaxinePro again, create a new account as a Buyer / Guest, or as an Agent if you are licensed. A new account made through an Agent's link makes you that Agent's Contact. A new account made without one is not assigned to anyone until you request a showing; your request then goes to an available Agent who covers that area and accepts it, and you become that Agent's Contact. You may ask us to delete your account at any time.
5.3 Maxine AI for Contacts. Contacts may use Maxine AI only while their Agent is a paying Member. It may stop working if that changes.
5.4 Agents who use a Contact account. A real estate agent may use a Contact account, but it has only Contact features and its activity is shared with the linked Agent like any other Contact's. To use Agent features, upgrade the same account to a membership and verify your license.
6.1 Maxine AI. Maxine AI is an automated assistant, not a person and not a licensed professional. Your questions, voice recordings and other input ("Input") are processed by third-party AI providers to produce answers, drafts, searches and actions ("Output"). Output can be wrong, incomplete or out of date. Check it before you rely on it or send it to anyone. We do not allow our AI providers to use your Input to train their models.
6.2 Actions you approve. Maxine AI may prepare actions in your account, such as adding or changing a Contact, creating a task or drafting a message. You are responsible for reviewing and approving them.
6.3 Source of Developer Content. Prices, renderings, floor plans, documents and other Developer Content are believed to be accurate and are provided directly by the developers and their sales teams, or taken from their published materials. However, the MaxinePro Parties do not create or independently verify Developer Content and do not guarantee that it is accurate, complete or current. It is subject to change without notice. Documents may carry a watermark that identifies the account that downloaded them.
6.4 Informational only, never the final authority. Everything in the Service, including prices, availability, incentives, delivery dates, renderings, floor plans, commissions, deposit structures, maps, nearby places, market figures and AI answers, is provided for information and guidance only. It is not meant to serve as the final authority and may change without notice. Agents and Contacts must contact the developer or the development's sales team for current pricing, availability and information before making an offer, signing a contract or making any financial decision. MaxinePro provides the means to contact them easily.
6.4a Renderings, images and floor plans. Renderings, images, videos, virtual tours, floor plans, site plans, dimensions, square footage, views, finishes, amenities and specifications may be artistic, conceptual, preliminary or approximate, and may not reflect the final construction, final specifications, current availability or final pricing.
6.5 No professional advice. The Service does not give legal, real estate, financial, tax, mortgage, immigration or investment advice. Mortgage and other calculators show estimates only. Nothing in the Service creates a fiduciary, agency or broker relationship with MaxinePro.
6.6 Fair housing. All properties are subject to the federal Fair Housing Act and Florida fair housing laws and are offered on an equal opportunity basis.
7.1 Service messages. By giving us your phone number or email and creating an account, you agree to receive messages needed to run the Service: sign-in codes, account and billing notices, renewal reminders, confirmations of requests and showings, and, for Agents, lead and activity alerts. Contacts may also receive messages that their Agent sends through the Service.
7.2 Marketing messages. If you agree to them, MaxinePro may send you news, offers and updates by text or email, including through our CRM provider. Agreeing is never a condition of buying anything. You can opt out of marketing at any time without affecting service messages.
7.3 Opting out. Reply STOP to any text to stop texts from that number, or HELP for help. Use the unsubscribe link in any marketing email. You can also turn off some alerts in your account settings. If you stop all texts, you may not be able to sign in with a text code. Message frequency varies. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
7.4 Electronic communications. You agree that we may give you notices, receipts and disclosures electronically, and that these satisfy any requirement that they be in writing.
8.1 You will not:
8.1a Tracing marks, monitoring and enforcement.
8.2 Your content. You keep ownership of what you upload or write, such as your logo, headshot, notes, comments and Contact records ("Your Content"). You give MaxinePro a worldwide, royalty-free license to host, copy, process, display and transmit Your Content as needed to run, secure and improve the Service. You confirm you have the rights to give this license.
8.3 Our property. The Service, its software, design, text, Maxine AI, the MaxinePro name and logo, and Output (other than Your Content and Developer Content) belong to MaxinePro or its licensors. No rights are granted except the limited, revocable, non-transferable right to use the Service under these Terms.
8.4 Feedback. If you send ideas or suggestions, we may use them without any obligation to you.
8.5 Copyright complaints. If you believe content in the Service infringes your copyright, send a notice to info@maxinepro.com with the details required by the Digital Millennium Copyright Act (17 U.S.C. § 512). We may remove content and close the accounts of repeat infringers.
9.1 As is. THE SERVICE, ALL CONTENT, DEVELOPER CONTENT AND OUTPUT ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY AND NON-INFRINGEMENT. WE DO NOT PROMISE THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE OR ERROR-FREE, THAT MESSAGES OR LEAD ALERTS WILL BE DELIVERED, THAT ANY DEVELOPER, SALES TEAM OR AGENT WILL RESPOND, OR THAT YOU WILL RECEIVE ANY NUMBER OF LEADS, CLIENTS, SHOWINGS, RESERVATIONS, SALES, COMMISSIONS, CLOSINGS, FINANCING, INVESTMENT RETURNS OR INCOME.
9.2 Third parties. We are not responsible for developers, brokerages, Agents, Contacts, or the services we rely on (such as messaging, payment, hosting, mapping and AI providers), or for their acts, content, outages or errors.
9.3 Release. You release the MaxinePro Parties from all claims arising from: (a) any error, omission or change in Developer Content, pricing, availability or documents; (b) your reliance on the Service or Output without independent confirmation; (c) your dealings with any Agent, Contact, developer or other third party; and (d) any loss or deletion of data under section 2.6.
9.4 Limit on damages. TO THE FULLEST EXTENT THE LAW ALLOWS, THE MAXINEPRO PARTIES ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, COMMISSIONS, REVENUE, DEALS, DATA OR GOODWILL, EVEN IF TOLD THEY WERE POSSIBLE.
9.5 Cap. TO THE FULLEST EXTENT THE LAW ALLOWS, THE MAXINEPRO PARTIES' TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE OR THESE TERMS IS LIMITED TO THE GREATER OF (A) THE AMOUNT YOU PAID MAXINEPRO IN THE 12 MONTHS BEFORE THE CLAIM AROSE, OR (B) ONE HUNDRED U.S. DOLLARS ($100).
9.6 No personal liability. No owner, member, manager, officer, employee or contractor of MaxinePro is personally liable to you for anything relating to the Service. Claims may be brought only against MaxinePro, LLC.
9.7 Indemnity. You will defend, indemnify and hold harmless the MaxinePro Parties and the other Members from all claims, losses, fines, penalties and costs (including reasonable attorneys' fees) arising from: your use of the Service; Your Content; messages sent from your account; your Contacts' data and your consents; your breach of these Terms or any law (including messaging, privacy, real estate and fair housing laws); or your dealings with any Contact or third party.
9.8 Where the law differs. Some places do not allow certain disclaimers or limits. In those places, they apply to the fullest extent allowed.
10.1 Talk to us first. Before starting any claim, write to info@maxinepro.com describing it. Both sides will try in good faith to resolve it within 60 days.
10.2 Binding arbitration. If it is not resolved, any dispute arising from or relating to the Service or these Terms will be settled by binding individual arbitration administered by the American Arbitration Association under its Consumer or Commercial Arbitration Rules, as applicable, in Miami-Dade County, Florida, or by video. The Federal Arbitration Act governs this section. The arbitrator decides all questions, including whether a dispute must be arbitrated.
10.3 Exceptions. Either side may bring an individual claim in small claims court, and either side may ask a court to stop infringement or misuse of intellectual property, data or confidential information.
10.4 Class action waiver. YOU AND MAXINEPRO EACH GIVE UP THE RIGHT TO A JURY TRIAL AND TO BRING OR TAKE PART IN ANY CLASS, COLLECTIVE OR REPRESENTATIVE ACTION. Claims may be brought only individually. If this waiver is found unenforceable for a claim, that claim goes to court, not arbitration.
10.5 Opt-out. You may opt out of arbitration within 30 days after you first accept these Terms by emailing info@maxinepro.com with your name, phone number and the words "arbitration opt-out."
10.6 Time limit. Any claim must be started within one year after it arises, or it is permanently barred, unless the law requires a longer period.
10.7 Governing law and courts. Florida law governs these Terms, without regard to conflict-of-law rules. Any matter not sent to arbitration will be decided only by the state or federal courts in Miami-Dade County, Florida, and you consent to their jurisdiction.
11.1 Suspension and termination. You may stop using the Service and ask us to delete your account at any time. We may suspend, limit or close any account, remove content, or refuse service at any time if we reasonably believe you broke these Terms or the law, created risk or harm for others, disputed a payment, or failed license verification, or if the law requires it. A dispute or chargeback may result in an account being permanently banned. Sections that by their nature should survive termination (including 2.4, 2.6, 3.5, 3.6, 4, 6, 8.1a, 8.2 to 8.4, 9, 10 and 11) survive.
11.2 Changes to the Service. We may add, change, limit or remove features at any time. Features in testing may be offered "as is" and may be withdrawn.
11.3 Changes to these Terms. We may update these Terms. We will post the new version with a new "Last Updated" date and, for material changes, tell Members by email, text or in the app before they take effect. If you keep using the Service after that, you accept the new Terms. If you do not agree, cancel before they take effect.
11.4 General. These Terms and the Privacy Policy are the entire agreement between you and MaxinePro about the Service. If a part is found unenforceable, the rest stays in effect. Not enforcing a right is not a waiver. You may not transfer these Terms; we may transfer them, including in a merger, acquisition or sale of assets. We are not liable for delays caused by events beyond our reasonable control, such as outages of providers, internet or carrier failures, storms or government action. Headings are for convenience only. The English version controls if a translation differs.
11.5 Accessibility. We want everyone to be able to use MaxinePro and keep improving the accessibility of the app and website. If you have difficulty using any part of the Service, write to info@maxinepro.com, describe the problem, and we will help.
11.6 Contact. MaxinePro, LLC · 2801 NE 183rd Street, Suite 615W, Aventura, FL 33160 · info@maxinepro.com
By creating an account or using the Service, you acknowledge that you have read and agree to these Terms of Service and our Privacy Policy.